Overview

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are not eligible for return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

Other non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds will be given:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.

Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.

Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Delayed or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time for your refund to officially post.

Next, contact your bank. It often takes some time for a refund to post.

If you have done all of this and still have not received your refund, please contact us at {email address}.

Clearance Items

Only regular priced items are eligible for refunds. Clearance items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at {email address} and send your item to: {mailing address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to gift to you later, we will send the gift giver a refund and they will know about your return.

Shipping Returns

To return your product, you should ship your product to: {mailing address}.

You are responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the delivery time of your exchanged product may vary.

When returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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